AI Literacy for Work and Business Decisions
Lesson 2: Find Work Worth Improving
Lesson Objectives
By the end of this lesson, students should be able to:
- Identify repeated tasks that may benefit from AI support.
- Reject tasks where AI creates more risk than value.
- Write a first use-case statement.
Lesson Content
The best early AI use cases usually have a repeated pattern, a clear user, and a reviewable output. Drafting, summarizing, classifying, extracting, comparing, planning, and checking are common starting points because a person can inspect the result.
Weak use cases are vague. "Use AI for customer service" is too broad. "Draft a first reply to common shipping-delay questions using approved policy notes" is testable. It names the task, material, audience, and review need.
Students should also notice tasks that should stay human-led. If the result affects health, legal rights, major money decisions, safety, student discipline, or employee status, AI may still help organize information, but it should not be the final authority.
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